Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket you send to our tech help and support Dept will be answered within about 1 hour. All standard questions will be taken care of instantly. However, if the assistance inquiry you have sent us needs help from a certified technician, we are going to address the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Expert Customer Support Service

  • Our technical assist Department is going to be working for you 24x7 to to handle all help demand tickets that you submit. We offer customer assistance for the applications that are pre–configured on your server. These include our custom created Online Control Panel, the preferred Operating System and also the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Online Control Panel that comes free with your VPS features an integrated knowledge base. You can find an assortment of comprehensive how–to posts and a range of step–by–step video guides that display all the normal website control jobs. You can view them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.