Customer Support Channels
A 60–Minute Response Guarantee
We offer a one–hour response time warranty for each support ticket or email that you submit to our support staff. We’ll rapidly answer all the general questions and forward right away the issue to our server admins in case any additional assistance is needed. If you take advantage of our Managed Services package, we’ll complete any of the included server administration tasks at a time that has been discussed with you upfront.
An Outstanding Client Support Service
- We’ll be available to you 24/7/365 to respond to any queries that you may have related to our Online Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require assistance with server administration tasks, you can make use of our Managed Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
A User–Friendly Help Section
We have equipped the Online Control Panel with an extensive knowledge base, which includes extensive explanations of its features and functions. Also, we have filmed exhaustive video tutorials that will further teach you how to carry out a particular operation or resolve a regularly experienced problem. The educational articles and the tutorial videos are readily accessible from every Online Control Panel section via the Videos and Help buttons in the top right corner.