A 99.9% Server Uptime
Our cloud hosting platform is based on a secure, top–drawer hardware architecture and a heavily tweaked Linux distro. That is why, regardless of what your site is, or how many visitors you have, or even if there’s a denial–of–service attack, our physical servers will stay up and your web sites will stay online.
Our cloud hosting plans plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our own internal network in all our datacenters. Everything is based on topflight hardware parts fabricated by Juniper. In addition, on every single router, we’ve put a firewall with an elaborate set of rules to successfully sift out all shady requests.
Because of this, in all our datacenter facilities – in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned cash at stake, you cannot feel really safe. That is why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. If you do not feel happy with our hosting service or in case you wish to use an even more robust web hosting solution, like a VPS plans or a dedicated web hosting plans – we will give you a full refund, with no secret fees or refund taxes.
24/7 Technical Support
If you have ever had to wait for hours for a response, you probably know how infuriating this can be, even more so when your website is at stake. That is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be at your disposal and they will reply to you within 60 minutes. And the best thing is that their average support ticket response time is under twenty minutes!