One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to receive a response to a support ticket or an e-mail. No matter when you touch base with us, we’ll reply to you within maximum 60 minutes with any technical or sales queries that you may have. As a matter of fact, our actual response time rarely exceeds 20-30 minutes. As we’re on duty 365 days a year, you will always get assistance in a well-timed manner and we know exactly how critical this is in the Internet age. Shortly after you contact us, we’ll answer your enquiries. In case you confront any technical predicament, we will resolve it for you, or we will supply you with all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we recognize how essential it is to obtain well-timed support, we guarantee that you won’t ever have to wait around for more than sixty minutes to get an answer to any support ticket that you open via your semi-dedicated server CP. As a matter of fact, you’ll seldom need to wait for more than 20-30 minutes and this applies to any inquiry regardless of what its nature is – technical, general or billing. Also, our tech and customer support staff is available 24/7, which goes to say that even in case you send a ticket during official holidays, you will invariably receive an immediate response, which will include the answer to an enquiry, the solution to a predicament or the info needed to solve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to spend an entire day hanging around waiting for a reply like you would with plenty of other hosting companies.