A live chat is among the many methods of communication offered by some web hosting providers as a part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is quicker in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a telephone call with a representative. In addition, if the trouble that you experience requires some time to be examined and taken care of, you are able to do something else in the meantime instead of just waiting, as you'd have to do when you call. Also, you can employ a live chat support service totally free as long as you have web accessibility even when your website hosting supplier is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we offer for all our cloud hosting plans, we now have live chat support which is available all the time, even on holidays. You can contact us regardless of whether you already have an account or not, since we will assist you with all sorts of things, ranging from supplying you with common information about our services in case you are not our client yet and you are interested in purchasing one of our plans, to helping you with installing an email account in an email client. A part of the issues are more complicated and time-consuming, therefore you'll need to employ the ticketing system that is incorporated into the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on weekends and holidays. It's the best way to learn more details about our semi-dedicated hosting plans in case you do not have an account yet or to get a problem resolved in case you're a client and our customer care representatives will assist you quickly regardless of the time of the day you join our chat. In case you are hesitating which package is more suitable for your sites, in case you need advice whether you should acquire a specific upgrade and how to order it or if you experience troubles installing an e-mail account on your computer, you'll be able to get in touch with us and we will provide you with the required information straight away. Our live chat is online even after our telephone lines are off for the day, which means that if you have an account with us, you can be certain that you will always enjoy timely help with any kind of question or issue that pops up.