Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans include an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one and the same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without needing to leave your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of articles, which will give you additional information and which may help you fix any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which goes to say that you will not require a different support platform to touch base with our support staff – you can do that on the spot in the event that you confront a difficulty. Opening a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. Using our clever search option, you can quickly find any ticket that you have submitted in the past. You can open a ticket at any given point in time since our support team members are on duty night and day and respond in less than 60 minutes, although it rarely takes this much to obtain help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to use 2 or more platforms to troubleshoot a simple issue.