A ticketing system is the most widely used communication channel that web hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to solve a problem that takes a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all replies given by either party will be stored in the same location in case someone else wants to work on the problem at hand and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you’ll need to sign in and out of no less than 2 accounts to do a particular task or to reach the company’s support staff. If you want to manage several domain names and each one is hosted in its own account, you will have to use even more accounts simultaneously. Moreover, it can take a considerable span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting plans include an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one and the same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to go through different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can submit a ticket with just a couple of clicks of the mouse without needing to leave your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of articles, which will give you additional information and which may help you fix any specific problem even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which goes to say that you will not require a different support platform to touch base with our support staff – you can do that on the spot in the event that you confront a difficulty. Opening a new ticket requires several clicks of the mouse and tracking down an older one is just as simple. Using our clever search option, you can quickly find any ticket that you have submitted in the past. You can open a ticket at any given point in time since our support team members are on duty night and day and respond in less than 60 minutes, although it rarely takes this much to obtain help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to use 2 or more platforms to troubleshoot a simple issue.