24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and technical support for our cloud hosting plans. Even if you are not our client yet and you have questions, we can assist you without delay and supply you with the necessary info, so as to give you the choice to make the very best decision when you acquire your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we provide multiple means of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of phone numbers around the world, thus you will be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you can reap the benefits of our 24/7 tech support services even on official holidays. All your web sites will be available all of the time and so will we. With various contact options, you'll be able to choose the most convenient way to contact us and learn more about our services in case you don't have an account yet, or ask for assistance in case you're already among our customers. You can phone us, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour reply time warranty, even though it rarely takes more than 20 mins to receive assistance whatever the nature of the trouble. With our customer and technical support services, we'll be there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
When using our VPS plans, you won't ever need to wait for more than 1 hour to receive assistance for any situation that you may experience with the server or the software that comes pre-installed with it. We warrant this short answer time for all support tickets which you open from your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local telephone numbers in a number of countries worldwide plus a live chat service where we can easily assist you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 through the different means of communication, so regardless what your question or issue is, there's always somebody to assist you without delay. In case you need help with third-party software, which you cannot deploy or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide for all the VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will get extremely fast support when you buy a dedicated server through our company. Our customer and tech support teams are available 24/7/365, so if you open a ticket through your billing account or you send an email regarding any issue with your server or the pre-installed software on it at any time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the best option when the matter in question requires longer time to be solved or if it needs to be forwarded to our administrators, as it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to phone us or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.